Outsourced IT Support Services: Ultimate Guide with Pros & Cons, Use Cases, & Processes

What is Outsourced IT Support?

Outsourced IT Support & Business Processes
  • Outsourcing software development (web and mobile-based apps)
  • Project management
  • Outsourced software testing services
  • Cloud migration and support
  • Security and disaster recovery management
  • Ongoing support and software maintenance
  • And more…

What Services Can IT Support OutsourcingProvide?

IT Outsourcing Support Services

1. Software Development & Support

3. DevOps Services

4. Network & Server Management

5. Data Storage

6. Security & Compliance

7. Virtualization

9. Data Monitoring & Insights

10. Real-Time Support

In-House vs. Outsourcing IT Support

Difference Between In-House IT and Outsourced IT Services

1. In-House Support

Estimated Salaries for In-House IT Engineers

2. Outsourced IT Support

3. Hybrid Support Model

Outsourcing IT Support: 6 Key Benefits

Pros & Cons of Outsourced IT Support
  • 1. Cost Efficiency
  • 2. Expertise
  • 3. Availability
  • 4. Added Flexibility
  • 5. Improved Business Focus
  • 6. Reduced Risks & Improved Cybersecurity

When & How to Outsource Your IT Support?

Process to Outsource IT Support
  • Importance of 24/7 Support Access
  • Handling and Storing Sensitive Data
  • Define your Budget
  • Do you Use Proprietary Software?
  • Your Company’s Growth Plans

Outsource IT Support Services: Cost Drivers

  • Hourly: A provider charges you for the minimum working hours per month. All services exceeding the limit may be set differently.
  • Flat fees: You agree on an average monthly payment for a pre-discussed list of services.
  • Per user/per month: This is the best payment format as you can be sure that every one of your employees is covered. This format usually includes technical monitoring, security, drive space, etc.

To Sum Things Up: Process of Outsourcing IT Support

  1. Clear up your business needs and budget (you can prepare an RFP document)
  2. List all the possible requirements and questions
  3. Search for and prepare a list of potential vendors
  4. Conduct research on your vendors and select the best ones
  5. Discuss project management and communication processes
  6. Agree on the payment model and discuss possible extra requests
  7. Sign clear agreements (e.g., NDA, SLA)
  8. Your involvement in the support process will still be required, so be ready to step in as needed

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